Chat & Messaging
Learn how to message your lawyer or client directly within a booking, send booking proposals, and what happens when the conversation closes.
Last updated: March 29, 2026
Messaging on LeyApp
LeyApp includes a built-in chat feature that lets clients and lawyers communicate directly within a booking. Each approved booking has its own private conversation — no need to share personal phone numbers or email addresses.
Chat is available for bookings with status "approved" or "completed". Messages are delivered in real time and you will receive notifications for new messages.
How to start a conversation
Once your booking is approved, a "Message" button appears on your booking detail page. Click it to open the conversation. On mobile, tap "Message Lawyer" or "Message Client" from the booking screen.
The first time the lawyer sends a reply, a one-time €1 chat fee is charged. This fee covers the messaging channel for the entire booking — there are no additional charges for further messages.
A one-time €1 chat fee is charged when the lawyer sends their first reply. After that, all messages within the booking are free.
Sending messages
Type your message in the input field at the bottom of the chat and press Send. Messages are delivered instantly via real-time updates — no need to refresh the page.
Both text messages and booking proposals are supported. You can see the full conversation history at any time while the chat is open.
In-chat booking proposals
Lawyers can send booking proposals directly in the chat. A proposal includes one or more proposed time slots, a service description, and the consultation fee. Clients can also propose times with a maximum budget if the lawyer's pricing is hidden.
Proposals appear as special cards in the conversation. The other party can accept or decline a proposal. Accepted proposals create or update the booking with the agreed time and price.
How proposals work
- The lawyer (or client) taps the calendar icon in the chat input area to open the proposal form
- Fill in the proposed time slots (up to 3), a description of the service, and the fee or budget
- The other party receives the proposal as a card in the chat with Accept and Decline buttons
- If accepted, the booking is updated. If declined, either party can send a new proposal
Proposals expire after 48 hours if not accepted or declined. You can withdraw a pending proposal at any time before the other party responds.
Chat notifications
You will receive notifications when someone sends you a message, when a booking proposal is received, and when a proposal is accepted or declined. Notifications appear in your notification bell and are also sent by email if you have not read the message.
Notification types
- New message — Someone sent you a chat message
- Booking proposal received — The other party sent a booking proposal for your review
- Proposal accepted or declined — The other party responded to your booking proposal
Closing a conversation
Either participant can close the conversation when the matter is resolved. Click the "Close" button in the chat header and confirm. Closing the conversation ends the messaging channel for that booking.
When a conversation is closed, a transcript of all messages is automatically emailed to both participants. This is your permanent record — messages are removed from the app after the transcript is sent.
Once a conversation is closed, messages are permanently removed from the app. Make sure you have everything you need before closing. You will receive a full transcript by email.
Conversation transcripts
After closing a conversation, both the client and the lawyer receive an email with the complete message history, including any booking proposals and their outcomes.
The transcript email includes the booking reference number, all messages with timestamps, and a link to view the booking on LeyApp. This serves as your permanent record of the conversation.
Privacy and security
Chat messages are private and only visible to the booking participants. LeyApp administrators can view conversations for support and moderation purposes, but cannot send messages.
Messages are stored securely and encrypted in transit. After the conversation is closed and the transcript is sent, messages are permanently deleted from LeyApp's servers to protect your privacy.
Messages to organization contacts
If a client belongs to an organization (such as a company or NGO), the lawyer can also send messages to the organization's responsible person. This is useful when the organization is managing the legal matter on behalf of the client.
The organization contact receives the same notifications and can participate in the conversation alongside the client. This ensures all relevant parties stay informed.
When a client is part of an organization, the lawyer can message the organization's responsible person directly from the chat. This keeps all communication in one place.